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FAQ

When Will My Order Ship?

All Orders are shipped within 3-5 business days after your purchase payment has been processed.

How Long Until My Package Arrives?
We ship from our over seas warehouse in Asia - so almost all orders are International. We use an E-Packet service through USPS. Please allow 7-14 business days from the shipping confirmation date for your package to arrive.

Visit Our Track Your Order Page to Find Updated Details on Your Shipment 

If you are having any trouble tracking your package, please feel free to contact our customer service at: Orders@ShopElettra.com

Returns

Can I return my order?
Orders may be returned if sent back to us within 7 days of the delivery date for an exchange or refund.

All SALE items or orders purchased with a PROMO CODE are FINAL SALE 

Cancelations

Can I cancel my order?

Orders may be canceled within 24 hours after purchase is made Please contact us to cancel your order.
No cancelation requests will be redeemed after its been 24 hours since purchase. 

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